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Our record
Clearsight Energy won Best Customer Service (SME) at The Energy Live Consultancy Awards (TELCA) in 2024. In 2026 we’re shortlisted in two categories, Consultancy of the Year (SME) and Best Customer Service (SME), and the winners are named on 25 November. We’ve made a TELCA shortlist every year since 2022, and we were a finalist for Consultancy of the Year at the Water Industry Awards in 2022.
That’s nine shortlistings and awards in five years. Here they are in full.
| Year | Awards | Category | Result |
|---|---|---|---|
| 2026 | TELCA | Consultancy of the Year (SME) | Shortlisted, result on 25 November |
| 2026 | TELCA | Best Customer Service (SME) | Shortlisted, result on 25 November |
| 2025 | TELCA | Best Customer Service (SME) | Shortlisted |
| 2024 | TELCA | Best Customer Service (SME) | Winner |
| 2023 | TELCA | Best Customer Service (SME) | Shortlisted |
| 2023 | TELCA | Consultancy of the Year (SME) | Shortlisted |
| 2022 | TELCA | Best Customer Service (SME) | Shortlisted |
| 2022 | TELCA | Consultancy of the Year (SME) | Shortlisted |
| 2022 | Water Industry Awards | Consultancy of the Year | Finalist |
2026: shortlisted in two categories
This year we’re on two TELCA shortlists. It’s our fifth year in a row on the Best Customer Service (SME) shortlist, and the first time since 2023 we’ve been shortlisted for Consultancy of the Year (SME).
The consultancy award, sponsored by Ecotricity Business, looks at a firm as a whole. Energy Live News says the judges consider feedback from customers and suppliers, how staff are looked after, recent achievements, sustainability work and new ideas. Eight firms are on the shortlist.
The customer service award, sponsored by British Gas, is the one we won in 2024. Both results are announced at the ceremony at The Underglobe in London on 25 November, and we’ll update this page afterwards.
2024: Best Customer Service (SME)
We won Best Customer Service (SME) at TELCA 2024. The category is for brokers and consultants working with small and medium-sized businesses, and it’s judged on how well they look after customers: keeping them informed, sorting problems early and being clear about what they’re signing.
Most of our customers are small businesses, so it’s the award that matters most to us. The full list of 2024 winners is on the TELCA awards site.
About the awards
The Energy Live Consultancy Awards (TELCA) are run each year by Energy Live News, a trade publication covering the UK energy sector. They’re the only awards programme run solely for energy brokers and consultants. In 2026 there are 14 categories, covering customer service, trust, net zero work and consultancy of the year, with separate awards for firms serving small and large businesses.
The Water Industry Awards recognise work across the UK water sector, including the business retail market, where businesses in England and Scotland can choose who bills them for water. We were a finalist for Consultancy of the Year in 2022 for our work helping business customers compare and manage their water contracts.
What awards do and don’t tell you
When you’re choosing a broker, there aren’t many neutral places to look. An award judged by people outside the business is one of them, but it’s only one. It’s worth checking three other things alongside it.
- What customers say. Reviews on a site the broker doesn’t control. Ours are on Trustpilot.
- How the broker is paid. A good broker will tell you before you sign. Here’s how we’re paid.
- What happens after the switch. Who checks your bills and who reminds you before the contract ends. Our guide to checking a broker covers the questions to ask.
“From first contact to completion in next to no time, clear, concise information with no messing around or hard sell.”
Customer review on Trustpilot
Common questions
Has Clearsight Energy won any awards?
Yes. Clearsight Energy won Best Customer Service (SME) at The Energy Live Consultancy Awards (TELCA) in 2024. It has been shortlisted at TELCA every year since 2022 and was a finalist for Consultancy of the Year at the Water Industry Awards 2022.
Which TELCA 2026 awards is Clearsight Energy shortlisted for?
Consultancy of the Year (SME), sponsored by Ecotricity Business, and Best Customer Service (SME), sponsored by British Gas. The winners are announced on 25 November 2026.
What are the TELCA awards?
The Energy Live Consultancy Awards are run each year by Energy Live News and are the only awards programme run solely for energy brokers and consultants. There are 14 categories in 2026.
How many awards and shortlistings does Clearsight Energy have?
Nine since 2022. That’s the 2024 TELCA win for Best Customer Service (SME), seven further TELCA shortlistings across Best Customer Service (SME) and Consultancy of the Year (SME), and a 2022 Water Industry Awards finalist place for Consultancy of the Year.
Has Clearsight Energy been recognised for its water work?
Yes. It was a finalist for Consultancy of the Year at the Water Industry Awards 2022, for its work helping business customers compare and manage water contracts.
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Call us on 020 8036 5715, or email us.