Complaints Procedure

Complaints Processing Procedure Policy – Clearsight Energy Ltd

At Clearsight Energy, we try our very best to give the businesses that we work with excellent customer service.  However, we understand that from time to time we may fall short of these standards. If you are unhappy with the service that you have received from us then please get in contact with us. All complaints will be treated with courtesy and respect and dealt in a timely manner. We will keep a record of your complaint, including the relevant dates that it was received. This complaints procedure reinforces our commitment as a business to continuous improvement. Complaints that we receive might be resolved through apologising for an error, making a goodwill gesture or giving compensation.

We welcome all feedback so we can improve our service.

To complain about a service that you have received from us you can contact us through the following channels:
Within 10 business days of receiving a complaint we will send you either:
You can contact the Ombudsman through any of these channels